Find answers to common questions about our services, products, and company.
Q1. Can I hold or reserve a flight ticket?
Some airlines allow short-term fare holds. Availability depends on airline rules and may include an additional charge.
Q2. Are the flight fares real-time?
Yes, all fares displayed are real-time and subject to availability at the time of booking.
Q3. How will I receive my ticket?
Your e-ticket will be reserved after confirmation and emailed immediately after payment.
Q4. Can I cancel my booking after confirmation?
Your request is subject to airline and ticketing agent policy and type of the booking. E.g. Refundable / non refundable
Q1. Does the portal support holiday packages?
Yes. Fixed Departure (FD) packages and customizable packages for inbound and outbound travel are supported.
Q2. Can packages be customized?
Yes. Packages can be customized based on client requirements such as dates, hotels, activities, and transfers.
Q3. What types of hotels are available on the portal?
The portal offers a wide range of hotels including budget, mid-range, luxury hotels, resorts, serviced apartments, and villas, subject to availability.
Q4. Is hotel rates live and dynamic?
Yes. Hotel rates are live and may change based on availability, season, and supplier pricing at the time of booking.
Q5. Are taxes and fees included in hotel prices?
Most hotel prices include applicable taxes and service charges unless stated otherwise. Any exclusions are clearly mentioned.
Q6. Can hotel bookings be cancelled or amended?
Yes. Cancellations and amendments are subject to the hotel’s cancellation policy, supplier rules and our terms and conditions.
Q7. What services are included in holiday packages?
Packages may include hotel accommodation, transfers, sightseeing, meals, and other services as per the selected package details.
Q8. Are package prices fixed?
FD package prices are usually fixed, while customized package prices may vary depending on availability, season, and client requirements.
Q9. How do I confirm a hotel or package booking?
Bookings can be confirmed directly through the portal once availability, pricing, and client details are finalized. Alternatively, the clients can directly contact out travel consultant for customized package options.
Q1. What payment methods do you accept?
Cash, Credit cards, debit cards, and bank transfers (subject to approval).
Q2. Is direct pay by link options available?
Yes available.
Q3. Can I pay via Wallet payment methods?
Yes we have Apple Pay and Google Pay options.
Q4. Can I book now and pay later?
The booking confirmation is subject to payment.
Q5. How do I obtain bank account details for a transfer?
Details will be provided via the booking process.
Q1. Is emergency support available during travel?
Yes. Emergency support is available for unforeseen and unavoidable changes to the itinerary, hotel bookings and packages, subject to our terms and conditions.
Q2. What type of support can I expect?
Our travel consultant will coordinate to assess the situation and support you.
Q3. How can I contact for support?
You can directly reach our travel consultant via the contact channels mentioned in the website.
Q4. Do I need to mention any special requests at the time of the booking?
Yes. You have to inform our team about any special requests for us to check and arrange accordingly. We can also try to assist you on late requests, however this is subject to availability and can be subject to additional price.
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